Below are answers to some of the questions frequently asked to the professionals of Sierra Concrete Design.

1. What is the SCD product made of?
Sierra Concrete Design’s Fireplace Surrounds, Moldings and Columns are typically made of GFRC (Glass Fiber Reinforced Concrete), while our Pier Caps, Wall Caps and Baluster Systems are usually made of Pre-cast Concrete.

2. What is GFRC, and what are its benefits?
Glass Fiber Reinforced Concrete (GFRC) is a lightweight, paint-ready, impact and waterproof resistant construction material made of cement/aggregate slurry reinforced with alkali resistant glass fibers. G.F.R.C. is special because it allows unique opportunities for designing everything from wall units to multi-dimensional sculptural architectural details to interior feature panels.

3. Is a finish required for SCD products?

• SCD’s product line is available in the following four finishes:
• SMOOTH, READY-TO-PAINT FINISH
• SIERRA STONE™ “Naturale” finish
• SIERRA STONE™ “Travertine” finish
• SIERRA STONE™ “Renaissance”
• All of our products are sealed prior to installation.

4. Are there different colors available?
Yes, each one of our SIERRA STONE™ finishes is available in 9 colors. In order of popularity, they are SANDSTONE, LIMESTONE, CARMEL, WHITE SAND, MOSS STONE, NAVAJO WHITE, PEBBLE GREY, BLUSH STONE, and TERRA COTTA.

5. What does the surface of SCD products feel like?
The surface “FEEL” is dependent upon the type of finish you select. “NATURALE” feels like a sandstone fine emery board finish and looks much like hard-packed sand on the beach. The “RENAISSANCE” finish is a “bumpier” version of our “NATURALE” finish, and is a bit more rustic in style. “TRAVERTINE” feels and looks like a natural unpolished and unfilled travertine. The “READY-TO-PAINT” finish is a smooth surface that is ready for paint, similar to wood or MDF finish trim.

6. How should a fireplace be measured?
Click here to see instructional measurement forms.

7. How is the SCD product installed?
Click here to view our step-by-step tutorial in the installation of our fireplace surrounds.
We are in the process of developing detailed drawings on how to install our columns, moldings and balustrade systems. Contact us today to see what is available.

8. Is custom work available from SCD?
Upon special request, SCD does offer CUSTOM designs, COLORS, and FINISHES. Additional costs will apply based upon design needs, shop drawings, and custom molds required for each custom job. Lead-time may vary based upon current workload. Contact us today with details for more information or a quote.

9. What is the best way to order a SCD product?
Register online and add items you are interested in to your own personal cart. A SCD representative will be in touch within 24 hours to obtain all the details necessary to provide a quote that includes the cost, any options or customization, and shipping to your job site. You may also contact a sales representative between 8 a.m. to 5 p.m. (PST) at (714) 557-8100.

10. How long does it take to produce SCD products?
Sierra Concrete Design has the shortest lead-time and the best service in the industry.
Usually, orders take about 3 to 6 weeks for standard products. Lead times may vary depending upon order quantity and finish.

11. How are SCD products delivered?
SCD Products are delivered in wooden crates and/or pallets. Products are packaged with Styrofoam or other protective materials. They are marked to be shipped in a manner to prevent damage, and should be stored the same way. Usually, forklifts are required to offload the pallet. All products should be stored inside or protected completely from the outdoor elements.

12. What are the terms of payment including cancellation and refund policies?
All orders require a 50% deposit to get the order started. We accept checks, cashier checks, Visa, MasterCard and American Express. The balance is due upon delivery. Since they are all made to order, no refund is available.

13. Do SCD products have a warranty?
Yes, all products are warranted for one year from the date of delivery. SCD is not liable for damage caused during installation. Due to the nature of pre-cast and GFRC, there will be slight color and texture variations from time-to-time as with any stone product. SCD will not be responsible for exact shade duplication or finish.

14. What is the best way to clean and care for SCD products?
Ready-to-paint products may be cleaned with soap and water and must be thoroughly rinsed and dried prior to painting.
Please refer to Sierra Stone™ Care Guide